Online purchases made through ililily.com are valid for refund within 14 days from the ship date. Your return form and invoice provide a postmark date that specifies the last day you could return your merchandise by mail. We regret to inform that we do not accept exchanges of items currently.
Items must be returned unwashed and unworn, with all tags attached and in brand new condition. Jewelry must be placed in its original packaging. All returned items must be sent with their return form and customs documents (if applicable).
Please note: SALE MERCHANDISES, UNDERWEAR, SWIMWEAR, AND ALL SALE ITEMS CANNOT BE RETURNED OR EXCHANGED, UNLESS REQUIRED BY LAW.
Your package includes an order invoice, return form, customs documents (if applicable), and a pre-printed merchandise return label.
1. On your return form, kindly check off the items you wish to return and list the return reason codes.
2. Securely pack your merchandise and return form in a box or envelope of your choice (you may also use back the original package).
3. Place the pre-printed return label on the outside of your package. Please note that the return label is not pre-paid, therefore you will be responsible for the return shipping cost. In addition, kindly also note that return shipping cost is non-refundable; unless you have received damaged, defective, or wrong item(s).
Please attach the return label on the package and send to the return address informed to you. Return addresses may be different for different items.
Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to be reflected on your credit card statement. For returns from international and APO/FPO addresses, please allow 4-6 weeks from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used.